We Resolve 96% Of All Support Requests On The First Call.

You’re right in the middle of an important project deadline and fate strikes – you say to yourself…

“I really don’t have time for a computer problem right now.”

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Frankly speaking, technology issues are going to happen. And when they arrive  the Insider Support team will be your best friend.

In the constant and rapidly changing world of technology applications even the best pro-active management in the world won’t prevent all glitches all the time.

What we can do is give you the best On Demand Support possible to get any member of your team back into productivity, quickly and efficiently. After all, time is money!

  • Immediate On Demand qualified technicians to resolve the matter quickly and efficiently.
  • Three avenues for fast superior support.
    • Live answered phone support
    • Instant remote chat and support
    • Send a ticket request
  • Quickly answer “How to” questions
  • Knowledge Management – A Help Desk should have a system that improves operational efficiencies by reducing the time spent to rediscover previous incidents or problems.
  • Problem Management – A Help Desk should have a system that gathers information during incident management to help spot problems. This system will identify the root cause of frequent recurring incidents by capturing information in a knowledge base.
  • Access Management – A Help Desk should act as the keepers of the user accounts along with password resets. Single ownership by the Help Desk will ensure quicker response time for end users with user or password problems.
Our Help Desk will enable your enterprise to meet your strategic goals.

Help Desks are implemented in many different ways, however by following the best practices outlined in ITIL v3, the Help Desk will meet the most important need of the end user, it will get them operational as quickly as possible. In addition, by following the best practices, the Help Desk will enable the enterprise to have a foundation for the IT department not only to meet the needs of the end user, but for the IT department to link into strategic areas within the company. Thus, the Help Desk will be one component in enabling the enterprise to meet their strategic goals.

What is a Help Desk and how is it implemented?

A Help Desk is a resource designed for IT users to contact when they are having problems with their IT services. Help Desks institute a multi-tiered trouble shooting approach by having personnel with extensive technical knowledge available.

A Help Desk will assist in enabling an enterprise to meet their strategic goals.

Help Desks are implemented in many different ways, however by following the best practices outlined in ITIL v3, the Help Desk will meet the most important need of the end user, it will get them operational as quickly as possible. In addition, by following the best practices, the Help Desk will enable the enterprise to have a foundation for the IT department not only to meet the needs of the end user, but for the IT department to link into strategic areas within the company. Thus, the Help Desk will be one component in enabling the enterprise to meet their strategic goals.

Learn More about what a proper Help Desk can do for your business